Returns & Refunds

Applies to Carverjoy.com. Carverjoy is a brand of Carverall Laser Technology Co., Ltd., which operates this website.

Last updated: October 26, 2026. Carverall Laser Technology Co., Ltd. is responsible for sales, order fulfilment and refunds for purchases on Carverjoy.com. Later policy updates do not retrospectively reduce rights attached to an existing order.

Nothing in this policy limits mandatory consumer rights under applicable law. Mandatory rights take precedence over conflicting conditions below.

Requesting a return

This policy covers purchases made directly on Carverjoy.com. Orders placed on Carverall.com, marketplaces or with resellers follow the policies supplied by the original seller.

Submit your return request within 30 calendar days after delivery. Once authorised, dispatch the return within 30 calendar days of submitting your request. If you cannot meet this deadline, contact us before it expires; the voluntary return authorisation may otherwise lapse. This does not reduce mandatory consumer rights.

How to apply

1. Email info@carverjoy.com with your order number, exact product name and reason for return. For a fault or shipping problem, include clear photos or video and any relevant error details.
2. We aim to respond within two working days. Wait for approval, return instructions and the designated return address.
3. Pack the approved items securely, send them using a trackable service and email us the tracking number. Keep your shipping receipt.
4. We inspect the returned items on arrival and notify you of the refund or exchange outcome.

Condition and exchanges

For voluntary change-of-mind returns, items should be complete and in their original condition, with original packaging, labels, accessories and bundled gifts. Opened or used items are subject to inspection and the eligible-return fee schedule below. Missing items or packaging may result in a reduced refund or rejection of a voluntary return; any deduction will be explained.

Discounted bundles should be returned together. Materials and after-sales replacement parts are excluded from voluntary change-of-mind returns. Customer-caused damage, improper handling or unauthorised disassembly may make an item ineligible for a voluntary return; contact us about repair options. These conditions do not restrict rights relating to defective or misdescribed goods.

Damaged, defective or incorrect goods

Report these problems promptly, preferably within the 30-day return period, with photos of the product, packaging and shipping label. For a confirmed case, we cover authorised return and replacement shipping. Faults discovered later can be reported through our Warranty Service; applicable statutory rights remain available.

Exchanges

Contact support before returning an item for exchange. Availability, product condition and the reason for exchange determine the options. We confirm any price difference and shipping charges before proceeding. If a replacement is unavailable, we will discuss the appropriate refund or alternative.

Packing and return address

Use the original protective packaging where possible. Please obtain instructions before using alternative packaging. Ship only to the address confirmed for your return; the company address shown in the Terms of Service is not a return address. Unauthorised returns or parcels sent to the wrong address may delay inspection or be rejected. Do not send freight-collect parcels. For a covered defective-item return, support will explain how shipping is arranged or reimbursed before you send it.

Change-of-mind charges

For eligible non-defective, voluntary returns, the customer pays return shipping. The service fees below apply to the returned product amount only where lawful. They do not override statutory withdrawal rights or remedies for defective goods. Support will explain the applicable deduction before you proceed.

Refunds and cancellation

Approved refunds are processed within seven business days after receipt and inspection of the returned goods, unless applicable law requires an earlier deadline. Refunds go to the original payment method. Your bank or payment provider may need up to a further seven days to show the credit; its processing times may vary. We will explain any permitted deduction. If the credit has not appeared after this period, contact info@carverjoy.com with your order number.

Order cancellation

Email us as soon as possible, preferably within two hours of ordering. Include your order number and a clear cancellation request. In-stock orders may already be processing or dispatched, so cancellation is not guaranteed. For preorders, contact us before dispatch. If cancellation is no longer possible, request a return after delivery under this policy.

Please contact support before refusing delivery. Refusal or failure to pay applicable import charges may lead to return, storage or other carrier charges, which will be reviewed and explained where legally deductible. Contacting us does not limit your right to use a payment-provider dispute process or other legal remedies.

Questions? Email info@carverjoy.com. Please identify Carverjoy.com and include your order number where relevant.